Looking for a Relaxing Adult Vacation?

School will be out for most families in the next 2 weeks. That marks the beginning of Family Travel Season - and predictions are that family travel will break records this year. If you'll be planning an "adult vacation" this summer, beware!

The huge explosion in the popularity of Family Vacations has unwittingly caused a challenge for those looking for a quiet, adult atmosphere.  As more and more resorts and cruise lines place greater emphasis on capturing their share of this massive trend, the sanctity of adult-oriented vacation spots is at risk.

Very frequently, a client of our travel agency asks us to arrange a "return" to a special place. Maybe it's the romantic spa resort they loved 5 years ago. The real and present danger is that this resort may have shifted its marketing direction toward "capturing the wave" of family travel. Here's a personal story form a previous blog post that dramatizes how a previously romantic upscale resort quietly (pun intended!) became a family-oriented place complete with water slides and kid's menus.

Over the years, we had a particular cruise line that we liked. Today, it is more like a family cruise line. With Disney Cruise Line, their targeted clientele is obvious... with other upscale lines that historically enjoyed a sophisticated image, it's not so obvious.

When you are embarking upon a relaxing, renewing escape there is nothing worse than finding yourself in "the wrong place"! I urge you to rely upon a good travel professional for guidance - many people think travel agencies are their most expensive option. They are dead wrong! If you don't have a reliable travel advisor, find one!!!!!!

Cheers,

Dick

Tips for a Perfect Maui Vacation

I recently met a guy who had just returned from a 25th Anniversary trip in Hawaii. (Wailea, Maui to be exact.) He and his wife were very disappointed with their gorgeous 5-Star resort. (You may ask how anyone could be "disappointed" with a 5-Star hotel?) The place was beautiful, the service was great… the problem was that it was crawling with families with small children!

Your first thought might be that this mainly impacted their time at the pool or on the beach but it affected the entire experience. They knew immediately that they were in trouble - upon settling into their room and changing into tropical clothing they went to the lobby bar for an "Aloha Cocktail". There were a number of preschool-age kids running around the lobby area just 30 feet from them. One was yelling at a sibling; the sibling was crying. How's that for romantic?

My 'new' friend related that the restaurants were very nice and the food was excellent but, again, they were far from relaxing or romantic. He added that the menus reflected the nature of their clientele.

As it happens, there is another 5-Star resort hotel right next door and I have stayed at both over the years. The ambiance of the two could not possibly be more opposite. Years ago, both were elegant... now one remains so with an adult clientele while the other began marketing itself to family vacations a few years earlier.

If you look at the websites of both, you will not be able to distinguish between them. Both look fabulously classy with pictures that could possibly be interchanged. The only hint, if you have a trained eye, is the water slide in the distant background of one pool picture. A good travel consultant (like any of mine at Gateway Express/Acendas Vacations) would have known the difference and saved this fellow's trip!

Cheers,

Dick

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Trust Your Travel Advisor!!!!

It happens very infrequently, but once in awhile a client of our agency returns from their vacation trip "less-than-thrilled". Yesterday, a good client returned from Cabo San Lucas and reported that, although there were a lot of good things, the experience was poor - and they won't go back to Mexico.

It turns out, they ignored almost everything we advised. First off, we urged them to book a resort that we have had great "happy traveler" results but they opted for a lesser (cheaper) property.
Then, because they were going during the very busy "high season" period, we urged them to book the premium section of the resort which would allow them special privileges including better access to the specialty restaurants. 
They "passed". 
Then, they did not heed our advice about eating at restaurants away from the resorts, staying in the mid-day sun too long, etc.

It's quite sad... their $2,500 vacation was largely ruined... and they have a negative view of a very nice sun destination.

Why don't people listen to us?

Journey Well,

Dick
P.S. Don't put all your faith in Trip Advisor and other similar forums. Many glowing reports are submitted by owners and managers of that resort - and poor reports are oftentimes posted by competing resorts in the area. When your travel advisor makes recommendations, they are based upon their own personal experience or those of the clients they have sent there previously.

Cabo San Lucas, here we come!

It's time once again to "break out the Tumi" as we head for this very unique sun destination. Even though the 2012 version of Minnesota Winters has been a cake walk, it will be good to get to some REAL warm sunshine...  Basking by the Pool, Dining on a Veranda at sunset, Whale Watching and World Class Golf have me giddy!
If you want to come along, let me know!


Cheers,
Dick

Mexico: A Great Vacation Choice!

At my travel agency, we have been alarmed by the number of clients who are telling us that they don't want to consider a Mexican vacation because of the reports of violence.

There are many valid personal reasons for a specific client to not care for Mexico, but concern over the reports of violence should not be one of them - unless you're thinking of those wonderful vacation spots such as Juarez or Tijuana. The drug wars along the U.S. border are thousands of miles from the popular beach resort areas of Cancun, Riviera Maya, Puerto Vallarta and Cabo San Lucas. It's sort of like avoiding Vail or Big Sky because of border violence around Tucson or El Paso!

My agency, Gateway Express Travel, doesn't particularly "push" Mexico, but it is a fine option for beach vacations. Our two most popular destinations in Mexico (by far) are Cabo and the Riviera Maya. Both are at the tips of thousand mile long peninsulas - far from the crossroads of Mexico and even further from the U.S. border. Both present dozens of great resorts with outstanding service and dining. And the values are terrific! Your vacation dollar goes further in Mexico than any place else.

Actually, my personal favorite is, and will always be, Hawaii. But I often recommend Mexico to certain people depending upon their interests for a specific outing... It's a great value and, with a lot of non-stop flight options, it's easy to get to.

Happy Traveling,

Dick

Note: The owner of another travel agency reported that she had a client cancel a Puerto Vallarta vacation because of a recent incident there. Where did they go instead? Phoenix... one of the most troubled cities in the country because of the drug violence. Go figure!!!!

Where to Go on Vacation

Just a quick follow-up to the last post...

Several people were surprised by my "where to go" thoughts. Many thought that knowing where they want to go is a no-brainer. But, it isn't!

Here's the problem: You see the TV ads; you see the beautiful beach depictions on the web sites. They leave one with the perception that tropical beach locations are just heavenly - and most are. But some are not. And, even with those that are wonderful, there are good areas and not-so-good areas. (TV ads can even make North Dakota look interesting!)

I remember several years back when a young couple asked specifically for a honeymoon on Waikiki Beach. They wanted a relaxing, romantic atmosphere. As you all know there is nothing relaxing or romantic about Waikiki Beach. We tried to talk them out of it.... to no avail.

Journey On!

Dick

Booking Your Vacation On-Line

Here's some free advice for those who enjoy combing the websites for their vacation package...

There are many perils to on-line booking unless you absolutely know the destination and the resort from from personal RECENT experience. So, if you are going to shop for yourself, here are some things be mindful of:

First, do you know WHERE you want to go? We've seen so many instances of people going to an absolutely wrong destination for their personal interests and lifestyle.

Second, (assuming you have chosen the right destination) different resorts (or cruise lines) may "look" similar on the websites but there are distinct differences in their ambiance, their quality and their clientele. These can make or break your vacation experience!

Third, trusting the pictures and information found on web sites can be a fatal mistake. Photoshopped pictures, very old pictures, bogus testimonials on Trip Advisor and other such sites and deceptive pricing are the major areas of concern.

For more detail, here is a paper I wrote on this subject.

Go ahead and have fun searching... but then, why not enlist a travel professional to review your selection before you hit the "Buy" button. 99% of the time, they will be able to book the very same vacation for you at the same price - and no additional charges. Some agencies now provide a "Trip Validation Service". For a nominal Advisory Fee (my agency charges $75), they will "validate" that you have made a correct choice - and that the price shown is valid (no tricks or hidden charges). With a professional opinion supporting your selection, you can go ahead and "Buy" with confidence.

Cheers,

Dick

Gateway Express Travel of Minnesota

Note: This post is an update of one posted about a year ago. The original post was among the most "liked" of any I've done.

My agency's most popular sun destination is Mexico's Riviera Maya. If you look at our web site (and I really hope that you do!) you'll see that we feature 3 or 4 different resort groups along this fabulous coast.

Every one of them is 4-Star or better; and every one of them is very high quality. So, why do we "specialize" more than one? The answer is simple: Every client has a little different set of interests.

For example, our personal favorite has the very best cuisine and a fabulous spa. And, we love fine dining as well as nice spa facilities and service. But, we are not beach people! We prefer being around the resort's pools. This particular resort does not have a particularly great beach. In getting to know our client, we learn that they love walking the beach and playing in the ocean. Further, they are not spa people. So, for them, our favorite is not right for them. We recommend another resort that does have a gorgeous beach.

Another element: A client matching the desires noted above may have been to XYZ Resort seven years ago, loved the beautiful beach and want to go back. What was a beautiful beach before the last hurricane is now gone. We know that... but do they? Will that resort honestly point out that their beach is gone?

Now, if you look them up on-line, the pictures and descriptions are lovely. The price for each is about the same. But these nuances are not contained in the information. That's why you need a professional!

We've been there. And, we get constant feedback from the clients we've sent. Rely upon a good travel agent!!! I would hope you choose Gateway Express Travel, but there are many good travel agencies out there!

(One final note: Many people think that reviews on TripAdvisor will guide them. But, it is becoming increasingly evident that many reviews are skewed. Resort owners and managers posing as past guests are making glowing comments AND people connected with competing resorts also posing... this time to unfairly criticize a resort. Beware!)

Cheers,

Dick

Here's Why You Need a Travel Agent

My agency's most popular Sun Destination is the Riviera Maya. If you look at our web site (and I really hope that you do!) you'll see that we claim to feature 3 or 4 different resort groups along this fabulous Mexican "sun coast".

Every one of them is 4-Star or better; and every one of them is very high quality. So, why do we "specialize" more than one? The answer is simple: Every client has a little different set of interests.

For example, our personal favorite has the very best cuisine and a fabulous spa. And, we love fine dining as well as nice spa facilities and service. But, we are not beach people! We prefer being around the resort's pools. This particular resort does not have a particularly great beach. In getting to know our client, we learn that they love walking the beach and playing in the ocean. Further, they are not spa people. So, for them, our favorite is not right for them. We recommend another resort that does have a gorgeous beach.

Another element: A client matching the desires noted above may have been to XYZ Resort seven years ago, loved the beautiful beach and want to go back. What was a beautiful beach before the last hurricane is now gone. We know that... but do they? Will that resort honestly point out that their beach is gone?

Now, if you look them up on-line, the pictures and descriptions are lovely. The price for each is about the same. But these nuances are not contained in the information. That's why you need a professional!

We've been there. And, we get constant feedback from the clients we've sent. Rely upon a good travel agent!!! I would hope you choose us, but there are many good ones out there!

(One final note: Many people think that reviews on TripAdvisor will guide them. But, it is becoming increasingly evident that many reviews are skewed. Resort owners and managers posing as past guests are making glowing comments AND people connected with competing resorts also posing... this time to unfairly criticize a resort. Beware!)

Cheers,

Dick

El Dorado Resorts in Mexico set a New Standard!

Sometimes, at my travel agency, we just swerve into "a find". Our founding of Gateway Golf Vacations several years ago was unintended. A corporate traveler, knowing that one of our corporate agents was a golf fanatic, asked if she had any ideas for a golf trip for 4 guys. She did; they went; they loved it; within 6 weeks, he referred over a dozen other people to her. By the end of the winter season, she had booked over 60 people to this place.

It is the same scenario that led Gateway Express Travel to feature the three El Dorado Resorts on the Riviera Maya. We were aware of these resorts and decided to try one of them for our own winter escape. We were impressed well beyond our expectations and came back singing their praises to our clients. Just this season we have sent dozens of couples - including honeymooners - and a large destination wedding group. I won't bore you with all the reasons why our clients have loved these places and have referred others to us. If you do want to check this out, click the link above!

Do something REALLY special for your next sun vacation!

Cheers,

Dick

Follow Gateway Express on facebook!

Taking All-Inclusive Resorts to a New Level.

We've just completed an interesting few weeks having visited Jamaica for the first time in about 12 years then, just 5 days after returning from that trip, headed off for Mexico's Riviera Maya.

What a contrast! Both destinations and both of the all-inclusive resorts were absolutely great... in Negril we stayed at a family-oriented resort but in Mexico we chose an adult-only property. 

At Gateway Express Travel we book hundreds of families at a variety of RIU Resorts throughout Mexico, the Caribbean and the Bahamas. Their top tier of resorts, referred to as "Palace Class" properties, present the very best in accommodations, service and food.  RIU Palaces and their slightly more moderate standard class properties are perfect for family vacations. Over the years of sending clients to RIU's we have received just one complaint - and we didn't feel that one was a valid objection. (There are those that are just plain cranky, aren't there?)

Our stay at the RIU Tropical Bay was close to perfect - and we tip our hats to the employees who served us so well and made it clear that they appreciated our visit.

But here's where the contrast begins: The resort on the Riviera Maya took us to a new level. With no children present, the quiet was deafening and the ambiance was romantic without being boring. And the Spa was fabulous. If you have ever been to an all-inclusive you must paint a mind's-eye picture of a place with gourmet dining in 4 or 5 restaurants, no buffets and no wrist bands! And that's just for starters!

More on this experience next time. Stay aboard!

(If you are curious to know what resort I'm talking about, email me at dick@gatewayexpress.com)

Dick

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...more on our Spa Resort stay:

As I said in the last post, I'm not ordinarily known for an ability to lay around and do nothing. But, this place just soothed the beast! For 3 days my golf clubs sat in the corner... and those who know me would be shocked to hear that it didn't bother me a bit! We did spa treatments each afternoon (I didn't go in for any of the exotic treatments - just some great massages) just before getting dressed for cocktails and wonderful dinners. After dinner, we would go to the wine bar off the outdoor section of the lobby and just sit overlooking the grounds and the ocean. What a way to end a perfect day!

OK; so what's so great about a massage? We all have had them at our local health clubs or day spas, right? Apart from the fact that spas in these 5-Star Resorts are something special, the total environment is one of relaxation. They are so quiet and peaceful that you generally will feel as if you are the only client in the spa.

And here's the real difference: When I go on a golf trip with the guys, the thing that makes it so special is that we are away from all the normal commitments. Nobody is late to the course because of a business tie up. Nobody has run off after golf because of a kid's game or concert. Nobody is pressured to be home in time for dinner. After golf on these trips, all we need to worry about is how much time we have for the pool or hot tub before getting ready to go to dinner! Same thing here: You have enjoyed a leisurely breakfast, taken a walk on the beach and relaxed in the sun at the pool before going to the spa. After your massage, you have as much time as you want to relax in the spa's lounge or whirlpool. Cocktails and dinner are on your terms.

If you are one who THINKS you are not a "spa resort type", think again!!!!!

Cheers,

Dick

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"Our Cabo Stay Got Even Better..."

... the meeting that we were managing in Los Cabos broke up Sunday morning and we headed for a few days of personal time on the Pacific side of Cabo. And, what a treat we were in store for! We drove down through the town center of Cabo San Lucas and up the hills (almost mountains) and down the other side (a winding road for sure!) to the Pacific coast and our new home, the beach side Pueblo Bonito Pacifica - a quiet adults-only holistic spa resort.

The resort is the only structure of any kind on a mile and a half long beach (the picture in my previous post gives you some idea of how expansive and "private" the beach is). So, now, I am a good 30 minutes from the nearest golf course and I wondered how I would exist for 3 days without playing. It was no problem!!! This place was the most relaxing and regenerative place I've ever experienced. Being one that has a hard time sitting still for very long, I had some reservations about this stay. It didn't take long for me to know that I didn't care a hoot about leaving this oasis - much less beat myself up on a golf course.

Passing through, not one - but two security guard stations before arriving at the front door, we walked into the lobby which exuded the soothing spa aroma of lavender that immediately relaxed us. The first thing we did was to go to the spa to reconfirm our treatment reservations. The eucalyptus aromas in the spa practically put us to sleep!

Our suite overlooked the pool, grounds (the picture above and that with the last post were taken from our veranda) and ocean. We were welcomed to our room by soothing "spa music" which was playing from the television. And a candle diffuser that was emitting more lavender aromas.

No children! OK, we all love kids, right? But, who doesn't look forward to a break? This place was soooo peaceful - without being boring! The atmosphere there just breeds "quiet relaxation". Even those of us that aren't exactly known for being quiet and docile just fall into this state of quiet. People all around were visiting but everyone seemed to converse in low volume - almost at a whisper.

Whale watching from our veranda! What a show we were treated to! Because the ocean gets very deep very fast, we saw whales surfacing "up close & personal". A few times we saw 5 at a time and once, while walking the beach, a whale surfaced so close I could hear the exhalation (the water spout). From our veranda one morning, we saw a whale jump completely out of water (as in those Pacific Life Insurance commercials). WOW!

Gotta go... I'll add more to this later.

Dick

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Greetings from Cabo San Lucas!

(Note: This post was created last week from Mexico but, because of a cyber road block, I couldn't upload it until I got home...)

Greetings from Cabo San Lucas! If you look back to my post of mid-December, you'll see that I have developed a new view of Mexico in the last couple years. Nothing could have demonstrated how far Mexico has come than this "return to Cabo". This is my first time back here since 1999 and the changes were astonishing! The "aeropuerto", (still very small) has a new terminal building; the number of private jets parked throughout the airport grounds was particularly eye-catching; a new highway from the airport to "resort row" and the town is now open. And, the new resorts and villas... Our magnificent 5-Star Resort, The Marquis, didn't even exist back then. In fact, there are about 20 high-end resort hotels that are new since then! Finally, a major sign of the "new" Mexico went almost unnoticed - At least if you are staying at an upscale resort or hotel, the old "don't drink the water" mantra is a thing of the past. (All bets are off if you venture into eateries away from the resorts!)

If you are at all familiar with the "Leading Hotels of the World" group of which the Marquis is a member, you know that's all you need to know of a hotel's quality! The service was friendly & efficient and the food was wonderful. If you're a golfer, Cabo is THE place in Mexico for you. And the Marquis is just across the highway from my favorite among the many great courses here - Cabo Real. (For more on the golf, go to my Golf Blog.) The Marquis is a relatively small property that has you feeling quite well-attended. you don't get lost in the crowd - and you don't need to wait for a table or fight for a poolside lounge chair. The best way I could describe the Marquis would be "understated elegance". If you want over-the-top splashiness, I would recommend the Palmilla Resort or Las Ventanas.

It gets even better! We were at The Marquis managing a corporate incentive group (and this place is great for meetings of 50 to 150 people) but when that group disbursed on Sunday morning, we headed to the Pacific side and spent 3 glorious days at quiet adults-only holistic spa resort - the Pueblo Bonito Pacifica (pictured above). Those of you who know me have just fallen off your chairs!

More on that experience in the next couple days.

Dick

To comment, please click the "comments" link below, type in your comments then, under “Choose an Identity”, select “Nickname" if you want to leave a name (your name or a ‘blog handle’) or just leave it blank. OR, you can select ‘Anonymous’. I would love to hear from you!