I played golf yesterday with a guy who had just returned from a 25th Anniversary trip in Hawaii. (Wailea, Maui to be exact.) He and his wife were very disappointed with their gorgeous 5-Star resort hotel. (You may ask how anyone could be "disappointed" with a 5-Star hotel?) The place was beautiful, the service was great... and it was crawling with families with small children! Your first thought might be that this mainly impacted their time at the pool or on the beach but it affected the entire experience. They knew immediately that they were in trouble - upon settling into their room and changing into tropical clothing they went to the lobby bar for an "Aloha Cocktail". There were a number of preschool-age kids running around the lobby area just 30 feet from them. One was yelling at a sibling; the sibling was crying. How's that for romantic?
This fellow, whom I had just met on the first tee, related that the restaurants were very nice and the food was excellent but, again, they were far from relaxing or romantic. He added that the menus reflected the nature of their clientele.
As it happens, there is another 5-Star resort hotel right next door and I have stayed at both over the years. The ambiance of the two could not possibly be more opposite. Years ago, both were elegant... now one remains so with an adult clientele while the other began marketing to family vacations a few years ago.
If you look at the websites of both, you will not be able to distinguish between them. Both look fabulously classy with pictures that could possibly be interchanged. The only hint, if you have a trained eye, is a water slide in the distant background of one pool picture. A good travel consultant (like my agency - Gateway Express Travel) would have known the difference and saved this fellow's trip!
Cheers,
Dick
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