A good client of our agency just returned from Mexico and reported that, although there were a lot of good things, the experience was poor - and they won't go back to Mexico.
Turns out, they ignored almost everything we advised. First off, we urged them to book a resort that we have had great "happy traveler" results but they opted for a lesser (cheaper) property. Then, because they were staying during the very, very busy spring break period, we urged them to book the premium section of the resort which would allow them special privileges including better access to the specialty restaurants. They "passed". Then, they did not heed our advice about eating at restaurants away from the resorts, staying in the mid-day sun too long, etc.
It's quite sad... their $2,800 vacation was largely ruined... and they have a negative view of a very nice sun destination.
Why don't people listen to us?
Journey Well,
Dick
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