Grand Velas Resorts are Fabulous!

Last January we loved our stay at the Grand Velas Resort Riviera Nayarit near Puerto Vallarta. In fact, we liked it so much we thawed out at the Grand Velas Resort Riviera Maya near Cancun.


Now we're back in the freezing winter wonderland of Minnesota and the memories of our stay in Mexico last week are all we have to keep us warm!

We have always loved luxury cruises - most notably Silversea Cruises and Seabourn Cruises - largely because of the extraordinarily friendly and efficient service… and the fabulous food. The Grand Velas resorts are every bit as good as those two cruise lines - and that's saying a lot!!!!

Our travel company, Acendas/Gateway Express, recommends Grand Velas Resorts for the very finest in all-inclusive resorts!

If this sounds good to you, I would be happy to share more and perhaps give you some tips. Just email me.

Happy Landing,

Dick

Cabo San Lucas is Hot...

... in so many ways!
There are 3 "hot", sun destinations going these days.... Costa Rica, Punta Cana and Cabo San Lucas. (More on the first two another day.) We just returned from our 3rd trek to Cabo and enjoyed it even more than on previous visits. This place rocks!

Those of you who know me are aware that I'm not that big a Mexico fan. (Hawaii is my first love, second love and third love!) But, man cannot live on Hawaii alone!

Each time we go to Cabo, we find something new. This time it was the new Capella Resort which is situated "through" the mountain from downtown. Yup, I said through! The only access to this incredibly upscale resort is through a 1/4 mile tunnel that was drilled through the mountain that separates the town from the Pacific Coast.

Literally built into the beach-side of this very large rock, the Capella Resort gives you seclusion only 1/3 of a mile from nightlife of downtown - Cabo Wabo and such!

If you can't afford to stay at Capella, you at least should dine there- and be sure your credit card accounts have plenty of available credit. (But, a word of warning.... you won't get past the front gate without being on the resort or restaurant reservation list.)

I'm exaggerating a bit... it IS pricy, but well worth the splurge!

Cheers,

Dick

Cabo San Lucas, here we come!

It's time once again to "break out the Tumi" as we head for this very unique sun destination. Even though the 2012 version of Minnesota Winters has been a cake walk, it will be good to get to some REAL warm sunshine...  Basking by the Pool, Dining on a Veranda at sunset, Whale Watching and World Class Golf have me giddy!
If you want to come along, let me know!


Cheers,
Dick

Traveling Happy

It's all about the "expectations"!

Those of you who know me are aware that we focus on quality experiences rather than numerous experiences. We don't travel very often, but when we do go, we go "in style".

As veterans of about 10 luxury cruises on Silversea, Seabourn and Regent Seven Seas as well as numerous stays at Four Seasons and Ritz-Carlton resorts & hotels one might say that we're horribly spoiled. And one might be right.

But this is a story of a short 5 night cruise aboard Royal Caribbean Lines' Radiance of the Seas. We did this trip with friends on a bit of a lark back in March. I must admit that, although I was greatly looking forward to spending time traveling with people we enjoy, my expectations were fairly low. Traveling with 3,000 people didn't sound like our cup of tea. And, we knew that the food would be far below that to which we have been accustomed.

But, I'm happy to report that we came home with a fond memory of a great trip. Dollar for dollar, it could not have been better!

The key, of course, is to have realistic expectations. Even with the "high-end" products, you are well-guided to understand that perfection is not typically part of the world we live in. Bumps in the road are to be expected - and if that is your attitude you will rarely be disappointed with the experience. Travel Happy; Be Happy!

Cheers,

Dick

Where to Go on Vacation

Just a quick follow-up to the last post...

Several people were surprised by my "where to go" thoughts. Many thought that knowing where they want to go is a no-brainer. But, it isn't!

Here's the problem: You see the TV ads; you see the beautiful beach depictions on the web sites. They leave one with the perception that tropical beach locations are just heavenly - and most are. But some are not. And, even with those that are wonderful, there are good areas and not-so-good areas. (TV ads can even make North Dakota look interesting!)

I remember several years back when a young couple asked specifically for a honeymoon on Waikiki Beach. They wanted a relaxing, romantic atmosphere. As you all know there is nothing relaxing or romantic about Waikiki Beach. We tried to talk them out of it.... to no avail.

Journey On!

Dick

Booking Your Vacation On-Line

Here's some free advice for those who enjoy combing the websites for their vacation package...

There are many perils to on-line booking unless you absolutely know the destination and the resort from from personal RECENT experience. So, if you are going to shop for yourself, here are some things be mindful of:

First, do you know WHERE you want to go? We've seen so many instances of people going to an absolutely wrong destination for their personal interests and lifestyle.

Second, (assuming you have chosen the right destination) different resorts (or cruise lines) may "look" similar on the websites but there are distinct differences in their ambiance, their quality and their clientele. These can make or break your vacation experience!

Third, trusting the pictures and information found on web sites can be a fatal mistake. Photoshopped pictures, very old pictures, bogus testimonials on Trip Advisor and other such sites and deceptive pricing are the major areas of concern.

For more detail, here is a paper I wrote on this subject.

Go ahead and have fun searching... but then, why not enlist a travel professional to review your selection before you hit the "Buy" button. 99% of the time, they will be able to book the very same vacation for you at the same price - and no additional charges. Some agencies now provide a "Trip Validation Service". For a nominal Advisory Fee (my agency charges $75), they will "validate" that you have made a correct choice - and that the price shown is valid (no tricks or hidden charges). With a professional opinion supporting your selection, you can go ahead and "Buy" with confidence.

Cheers,

Dick

Riviera Maya - Know Before You Go!

Sharing a Martini with a new acquaintance recently, the subject of vacations in Mexico came up. He had just come back from Mazatlan (not one of my favorites) and I asked if they had ever been to the Riviera Maya, south of Cancun.

He said they had been there once and didn't like it. "The Riv" is one of my travel company's most popular destinations so, needless to say, I was surprised!

They didn't like that they were in the middle of nowhere and couldn't do a thing without taking taxis. It turns out that they found a resort that "looked nice on-line" and booked it without giving any thought to details other than pictures, descriptions and prices.

We know the resort where they stayed - and it is a very nice resort that we have sent clients to for the 7 years since it was built. But, we would have never recommended it to these folks! They were interested in "seeing & doing". We would have recommended one of several great resorts within easy walking distance to downtown Playa del Carmen.

The place where they stayed is perfect for people (like us) who are going for "resort living"... to enjoy the pool, the beach, the spa, the fine dining and the cocktail lounges... and a couple books. But, it wasn't right for these people!

That's why a good travel counselor is worth their weight in gold! If you don't have one, find one! Dispelling the myth, a travel agent will usually save you money... and will always assure the right situation for you!

Cheers,

Dick

Destination Weddings on the Riviera Maya

Destination Weddings are the hottest trend in the country... and they now account for almost one fourth of all weddings! WOW!

My travel agency, Gateway Express Travel has almost accidentally become a leading resource for weddings on Mexico's Riviera Maya (among other beach destinations).

Here's a "free tip" for anyone planning such a project: NEVER go to a resort that doesn't specialize in weddings. Making everything run smoothly is not as easy as one might think. My further warning is that many resorts that CLAIM to be experts in weddings, are not!

If you know anyone so inclined, please warn them that this is not a do-it-yourself project! Find a good travel consultant (hopefully us!) that is experienced with this specialty. There are so many elements involved that even experienced travelers typically don't consider.

I will be happy to share more tips with anyone thinking of doing this... totally without any obligation to plan their event with my agency. Just email me: dick@gatewayexpress.com

Cheers,

Dick

Gateway Express Travel of Minnesota

Note: This post is an update of one posted about a year ago. The original post was among the most "liked" of any I've done.

My agency's most popular sun destination is Mexico's Riviera Maya. If you look at our web site (and I really hope that you do!) you'll see that we feature 3 or 4 different resort groups along this fabulous coast.

Every one of them is 4-Star or better; and every one of them is very high quality. So, why do we "specialize" more than one? The answer is simple: Every client has a little different set of interests.

For example, our personal favorite has the very best cuisine and a fabulous spa. And, we love fine dining as well as nice spa facilities and service. But, we are not beach people! We prefer being around the resort's pools. This particular resort does not have a particularly great beach. In getting to know our client, we learn that they love walking the beach and playing in the ocean. Further, they are not spa people. So, for them, our favorite is not right for them. We recommend another resort that does have a gorgeous beach.

Another element: A client matching the desires noted above may have been to XYZ Resort seven years ago, loved the beautiful beach and want to go back. What was a beautiful beach before the last hurricane is now gone. We know that... but do they? Will that resort honestly point out that their beach is gone?

Now, if you look them up on-line, the pictures and descriptions are lovely. The price for each is about the same. But these nuances are not contained in the information. That's why you need a professional!

We've been there. And, we get constant feedback from the clients we've sent. Rely upon a good travel agent!!! I would hope you choose Gateway Express Travel, but there are many good travel agencies out there!

(One final note: Many people think that reviews on TripAdvisor will guide them. But, it is becoming increasingly evident that many reviews are skewed. Resort owners and managers posing as past guests are making glowing comments AND people connected with competing resorts also posing... this time to unfairly criticize a resort. Beware!)

Cheers,

Dick

On-Line Travel Booking is FUN!

A speaker at an annual Travel Industry Conference in Las Vegas asked the room full of agency owners and managers why people book their trips on-line. We came up with several theories which all seemed to point back to a common theme: Because they think it's cheaper. We were all "close, but no cigar". At least according to this market research analyst.

He said their findings conclude that they do so because it's fun! Well, you could have heard a pin drop in the room! To travel professionals who spend 40 to 50 hours a week doing this for a living, it is anything but fun. I started to think through some of our experiences...

A close relative who buys everything on-line including meat and tropical fish called me a year ago as he was researching a cruise vacation for 2 couples. They settled upon a great deal on a given Princess sailing. We checked into it and found a price that was $172 per person lower for the very same cabins! In addition, through our affiliation with Vacation.com, each couple got a complimentary bottle of wine and two plush robes to take home.

Last week he emailed me again... this time because he had just discovered that airfares have risen considerably. Best he could find to Fort Myers or Tampa for a week at their timeshare in December was $537 per person. We found and booked them on an air & car package for $496 per person including a luxury class car for the week!

Maybe you can buy commodities such as tropical fish or DVD's cheaper online but travel is NOT cheaper on the net. The net is great for "kicking tires"... we all look around online. But, our mantra is "Look, but Don't Book"!!!!!!

Cheers,

Dick

Here's Why You Need a Travel Agent

My agency's most popular Sun Destination is the Riviera Maya. If you look at our web site (and I really hope that you do!) you'll see that we claim to feature 3 or 4 different resort groups along this fabulous Mexican "sun coast".

Every one of them is 4-Star or better; and every one of them is very high quality. So, why do we "specialize" more than one? The answer is simple: Every client has a little different set of interests.

For example, our personal favorite has the very best cuisine and a fabulous spa. And, we love fine dining as well as nice spa facilities and service. But, we are not beach people! We prefer being around the resort's pools. This particular resort does not have a particularly great beach. In getting to know our client, we learn that they love walking the beach and playing in the ocean. Further, they are not spa people. So, for them, our favorite is not right for them. We recommend another resort that does have a gorgeous beach.

Another element: A client matching the desires noted above may have been to XYZ Resort seven years ago, loved the beautiful beach and want to go back. What was a beautiful beach before the last hurricane is now gone. We know that... but do they? Will that resort honestly point out that their beach is gone?

Now, if you look them up on-line, the pictures and descriptions are lovely. The price for each is about the same. But these nuances are not contained in the information. That's why you need a professional!

We've been there. And, we get constant feedback from the clients we've sent. Rely upon a good travel agent!!! I would hope you choose us, but there are many good ones out there!

(One final note: Many people think that reviews on TripAdvisor will guide them. But, it is becoming increasingly evident that many reviews are skewed. Resort owners and managers posing as past guests are making glowing comments AND people connected with competing resorts also posing... this time to unfairly criticize a resort. Beware!)

Cheers,

Dick

El Dorado Resorts in Mexico set a New Standard!

Sometimes, at my travel agency, we just swerve into "a find". Our founding of Gateway Golf Vacations several years ago was unintended. A corporate traveler, knowing that one of our corporate agents was a golf fanatic, asked if she had any ideas for a golf trip for 4 guys. She did; they went; they loved it; within 6 weeks, he referred over a dozen other people to her. By the end of the winter season, she had booked over 60 people to this place.

It is the same scenario that led Gateway Express Travel to feature the three El Dorado Resorts on the Riviera Maya. We were aware of these resorts and decided to try one of them for our own winter escape. We were impressed well beyond our expectations and came back singing their praises to our clients. Just this season we have sent dozens of couples - including honeymooners - and a large destination wedding group. I won't bore you with all the reasons why our clients have loved these places and have referred others to us. If you do want to check this out, click the link above!

Do something REALLY special for your next sun vacation!

Cheers,

Dick

Follow Gateway Express on facebook!

Puerto Rico Vacations... Nice, but not my Cup of Tea

I just returned from San Juan where we managed a corporate incentive group... my first time there since about 1980.

While "the city" still stinks, resort development away from San Juan has grown considerably - and those areas are lovely! I played golf out at Dorado Beach on one day and found the people to be friendly and the ambiance to be very nice.

One of the new areas that is shaping up to be world-class is out toward the rain forest about 45 minutes east of the airport. The "anchor" is a Trump development that includes two very nice golf courses. My feeling is that this area is still a year from being a "go to" place, but you should put it on your list of future destinations!

As with so many tourist areas during this lean economic time, the people we came in contact with were gracious and eager to serve. They truly appreciated our presence.

Our client selected the Ritz-Carlton hotel near the airport. Though not my choice for location, the hotel was excellent! Service and accommodations were both top drawer!!! We were on the Concierge floor and spent much of our free time in the Club Room where the Champagne glass was bottomless... and the staff outstanding. What a treat!

Cheers,

Dick

El Dorado Resorts in Mexico set a New Standard!

OK, so it was back in April when I said I would blog about the three El Dorado Resorts along the Riviera Maya. So, I've been busy since the golf courses opened. (Hope my wife doesn't see this!)

As I said in my April 22 post, we had stayed at the RIU Tropical Bay in Negril just 5 days before visiting the El Dorado Resorts. Our clients love RIU resorts for family vacations... but for romantic, adult-only escapes, we passionately beg our clients to try the El Dorado Royale, El Dorado Maroma or El Dorado Sunset. Imagine an all-inclusive resort with no buffets, no wrist bands and no need to fight for limited reservations in the themed restaurants! Imagine a place where all restaurants are Gourmet!

Here's the trick, though... each of these properties presents a distinctly different style and ambience. (Which one will be right for you? You really need a good travel agent who has been there - and who knows your lifestyle and preferences... I can recommend one if you wish!)

We stayed at the El Dorado Royale, the largest of the three, about half way between Cancun and Playa del Carmen. The ambiance was romantic but somewhat lively and the Spa was drop-dead fabulous. Even within this one resort, there were two distinct atmospheres. The junior suite section and the casita section are quite different in several ways. (Hint: The Royale is large enough to host smaller corporate meeting groups.) It was hard to decide which restaurant we liked best - they were all fabulous. We visited the other two resorts and had a hard time picking a favorite. We agreed that it all would come down to what we would be looking for in a specific outing... not only in terms of the elements of the properties but also with regard to location. If you want to know what I mean by that, send a comment or email me at dick@gatewayexpress.com.

These resorts take all-inclusives to a new level. Here's a link to more details of the El Dorado Resorts!

Cheers,

Dick

Taking All-Inclusive Resorts to a New Level.

We've just completed an interesting few weeks having visited Jamaica for the first time in about 12 years then, just 5 days after returning from that trip, headed off for Mexico's Riviera Maya.

What a contrast! Both destinations and both of the all-inclusive resorts were absolutely great... in Negril we stayed at a family-oriented resort but in Mexico we chose an adult-only property. 

At Gateway Express Travel we book hundreds of families at a variety of RIU Resorts throughout Mexico, the Caribbean and the Bahamas. Their top tier of resorts, referred to as "Palace Class" properties, present the very best in accommodations, service and food.  RIU Palaces and their slightly more moderate standard class properties are perfect for family vacations. Over the years of sending clients to RIU's we have received just one complaint - and we didn't feel that one was a valid objection. (There are those that are just plain cranky, aren't there?)

Our stay at the RIU Tropical Bay was close to perfect - and we tip our hats to the employees who served us so well and made it clear that they appreciated our visit.

But here's where the contrast begins: The resort on the Riviera Maya took us to a new level. With no children present, the quiet was deafening and the ambiance was romantic without being boring. And the Spa was fabulous. If you have ever been to an all-inclusive you must paint a mind's-eye picture of a place with gourmet dining in 4 or 5 restaurants, no buffets and no wrist bands! And that's just for starters!

More on this experience next time. Stay aboard!

(If you are curious to know what resort I'm talking about, email me at dick@gatewayexpress.com)

Dick

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There's NEVER Been a Better Time to Travel!

The bargains are beyond anything I've EVER seen in my 34 years in the travel business! 

My travel agency just booked a few clients to Las Vegas - Round Trip Northwest flights from Minneapolis and 3 nights at the magnificent Wynn Las Vegas for $371 per person INCLUDING taxes and bellman gratuities.

This package one year ago was about $700 per person.

Ya Gotta Go!!!!

Dick

Quiet Las Vegas? I'm not kidding!

If you love to party... but want to be able to "turn it off" at times, there is more to Vegas than the circus-like atmosphere of The Strip. As I wrote about a year ago in my Quieter Side of Las Vegas blog post, there are hotels or sections of hotel complexes where you don't need to wade through throngs of gamblers in a cavernous casinos to get to the elevator to your room. A good example is the new Palazzo Towers at the Venetian. It features a private off-Strip entrance and quiet elegance - still you are just a 5-minute walk to the main attractions of the Venetian. Link back to that post for descriptions of such meccas as THE hotel at Mandalay Bay or the Signature Towers adjacent to the MGM Grand.

On my visit last week, I ventured out to Lake Las Vegas and the incomparable Ritz-Carlton Resort Hotel. This place is magnificent! (What else would you expect from Ritz-Carlton?) The casino is not actually in the hotel, but is adjacent as part of the Italian Village with numerous restaurants and shops. So, you can have the excitement that most go to Las Vegas for - when you want it! And, for a night on The Strip for a major show or just to go for the whole enchilada, you only have a 25 minute drive. I stopped at the Ritz-Carlton for breakfast before playing the incredible Reflection Bay Golf Club. All through my stay in the dining room everybody - even the bus boys - addressed me by name. OK, so that's just very good training. Right? Here 's where they go way beyond training... I walked around the property and the Village including the lakeside stage where Andrea Bochelli performed a couple years ago. Almost an hour later, I came back through the restaurant and again was greeted by name by the hostess. That's cool!

The other Resort Hotel at "the Lake" is Loew's. It's not a bad place but, with the R-C just down the road, don't bother. Very confining since the Reflection Bay golf course wraps around it. There is no comparison! Whatever the price, the Ritz-Carlton is well worth it!

Cheers,

Dick


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Hello from Las Vegas!

This place is ridiculous! My annual sojourn for a technology conference is underway and, as usual, the landscape changes from my last visit are absurd. In just one year, the Wynn Las Vegas has opened a second tower called "Encore", the Trump Hotel & Casino is open, The Venetian has opened a new tower called Palazzo, the second tower at Bellagio is now open as is the 3rd new tower at Caesar's Palace, the massive City Center project (almost 8,000 new rooms) which was just a (huge) hole in the ground 12 months ago is almost half way completed, and the Stardust and Frontier hotels have been bulldozed.

The construction cranes - too numerous to count - have been dubbed Nevada's State Bird!

The ridiculously upscale shops at Caesar's, The Venetian, Planet Hollywood and Bellagio have all been expanded and more are coming. I walked through several of them and, unlike the malls at home, did not spot one single vacancy.

For anybody that worries about our economy, come here for a few days! The place is full with a 94% rooms occupancy - the highest rate in the entire world!

Cheers,

Dick

To comment, please click the "comments" link below, type in your comments then, under “Choose an Identity”, select “Nickname" if you want to leave a name (your name or a ‘blog handle’) or just leave it blank. OR, you can select ‘Anonymous’. I would love to hear from you!

...more on our Spa Resort stay:

As I said in the last post, I'm not ordinarily known for an ability to lay around and do nothing. But, this place just soothed the beast! For 3 days my golf clubs sat in the corner... and those who know me would be shocked to hear that it didn't bother me a bit! We did spa treatments each afternoon (I didn't go in for any of the exotic treatments - just some great massages) just before getting dressed for cocktails and wonderful dinners. After dinner, we would go to the wine bar off the outdoor section of the lobby and just sit overlooking the grounds and the ocean. What a way to end a perfect day!

OK; so what's so great about a massage? We all have had them at our local health clubs or day spas, right? Apart from the fact that spas in these 5-Star Resorts are something special, the total environment is one of relaxation. They are so quiet and peaceful that you generally will feel as if you are the only client in the spa.

And here's the real difference: When I go on a golf trip with the guys, the thing that makes it so special is that we are away from all the normal commitments. Nobody is late to the course because of a business tie up. Nobody has run off after golf because of a kid's game or concert. Nobody is pressured to be home in time for dinner. After golf on these trips, all we need to worry about is how much time we have for the pool or hot tub before getting ready to go to dinner! Same thing here: You have enjoyed a leisurely breakfast, taken a walk on the beach and relaxed in the sun at the pool before going to the spa. After your massage, you have as much time as you want to relax in the spa's lounge or whirlpool. Cocktails and dinner are on your terms.

If you are one who THINKS you are not a "spa resort type", think again!!!!!

Cheers,

Dick

To comment, please click the "comments" link below, type in your comments then, under “Choose an Identity”, select “Nickname" if you want to leave a name (your name or a ‘blog handle’) or just leave it blank. OR, you can select ‘Anonymous’. I would love to hear from you!