Here's Why You Need a Travel Agent

My agency's most popular Sun Destination is the Riviera Maya. If you look at our web site (and I really hope that you do!) you'll see that we claim to feature 3 or 4 different resort groups along this fabulous Mexican "sun coast".

Every one of them is 4-Star or better; and every one of them is very high quality. So, why do we "specialize" more than one? The answer is simple: Every client has a little different set of interests.

For example, our personal favorite has the very best cuisine and a fabulous spa. And, we love fine dining as well as nice spa facilities and service. But, we are not beach people! We prefer being around the resort's pools. This particular resort does not have a particularly great beach. In getting to know our client, we learn that they love walking the beach and playing in the ocean. Further, they are not spa people. So, for them, our favorite is not right for them. We recommend another resort that does have a gorgeous beach.

Another element: A client matching the desires noted above may have been to XYZ Resort seven years ago, loved the beautiful beach and want to go back. What was a beautiful beach before the last hurricane is now gone. We know that... but do they? Will that resort honestly point out that their beach is gone?

Now, if you look them up on-line, the pictures and descriptions are lovely. The price for each is about the same. But these nuances are not contained in the information.That's why you need a professional!

We've been there. And, we get constant feedback from the clients we've sent. Rely upon a good travel agent!!! I would hope you choose us, but there are many good ones out there!

(One final note: Many people think that reviews on TripAdvisor will guide them. But, it is becoming increasingly evident that many reviews are skewed. Resort owners and managers posing as past guests are making glowing comments AND people connected with competing resorts also posing... this time to unfairly criticize a resort. Beware!)

Cheers,

Dick

Grand Velas Resorts are Fabulous!

Last January we loved our stay at the Grand Velas Resort Riviera Nayarit near Puerto Vallarta. In fact, we liked it so much we thawed out at the Grand Velas Resort Riviera Maya near Cancun.


Now we're back in the freezing winter wonderland of Minnesota and the memories of our stay in Mexico last week are all we have to keep us warm!

We have always loved luxury cruises - most notably Silversea Cruises and Seabourn Cruises - largely because of the extraordinarily friendly and efficient service… and the fabulous food. The Grand Velas resorts are every bit as good as those two cruise lines - and that's saying a lot!!!!

Our travel company, Acendas/Gateway Express, recommends Grand Velas Resorts for the very finest in all-inclusive resorts!

If this sounds good to you, I would be happy to share more and perhaps give you some tips. Just email me.

Happy Landing,

Dick

Wailea Maui gets better and better!

In my early days of travel, I visited Hawaii numerous times. In fact, I thought of it as a home away from home! But having had limited experience with other tropical destinations, what did I know? 

Well, after 30 years of extensive travel, I can tell you that Hawaii is No Ka Oi. (is the best.) 
I constantly hear people say that the long flights discourage them from Hawaii in favor of Florida, Mexico and the Caribbean. But, in my view, some things are well worth the effort - and Hawaii is! 

Except for Waikiki, Hawaii is a relaxed and atmospheric place that is always hard to leave. The Hawaiian people are the most gracious on Earth - and that goes for the "Mainlanders" that now call Hawaii home. From the moment you step off the plane, the aroma of orchids and other tropical flora make it clear that you have just arrived at a very special place! 

On our last visit to Maui, we returned to a Wailea Beach resort where we had stayed over 18 years earlier. It indeed was like coming home. If you are "thinking Hawaii", I would be happy to share our experience and give you some things tips. Email me.

Finally, if you are a golfer, Wailea area courses are spectacular. The picture I use in the "About Me" panel of this blog was taken at the Gold Course at Wailea. 
Happy Landings,

Dick

Tips for a Perfect Maui Vacation

I recently met a guy who had just returned from a 25th Anniversary trip in Hawaii. (Wailea, Maui to be exact.) He and his wife were very disappointed with their gorgeous 5-Star resort. (You may ask how anyone could be "disappointed" with a 5-Star hotel?) The place was beautiful, the service was great… the problem was that it was crawling with families with small children!

Your first thought might be that this mainly impacted their time at the pool or on the beach but it affected the entire experience. They knew immediately that they were in trouble - upon settling into their room and changing into tropical clothing they went to the lobby bar for an "Aloha Cocktail". There were a number of preschool-age kids running around the lobby area just 30 feet from them. One was yelling at a sibling; the sibling was crying. How's that for romantic?

My 'new' friend related that the restaurants were very nice and the food was excellent but, again, they were far from relaxing or romantic. He added that the menus reflected the nature of their clientele.

As it happens, there is another 5-Star resort hotel right next door and I have stayed at both over the years. The ambiance of the two could not possibly be more opposite. Years ago, both were elegant... now one remains so with an adult clientele while the other began marketing itself to family vacations a few years earlier.

If you look at the websites of both, you will not be able to distinguish between them. Both look fabulously classy with pictures that could possibly be interchanged. The only hint, if you have a trained eye, is the water slide in the distant background of one pool picture. A good travel consultant (like any of mine at Gateway Express/Acendas Vacations) would have known the difference and saved this fellow's trip!

Cheers,

Dick

To comment, please click the "comments" link below, type in your comments then, under “Choose an Identity”, select “Nickname" if you want to leave a name (your name or a ‘blog handle’) or just leave it blank. OR, you can select ‘Anonymous’. I would love to hear from you!

Mexico: A Great Vacation Choice!

At my travel agency, we have been alarmed by the number of clients who are telling us that they don't want to consider a Mexican vacation because of the reports of violence.

There are many valid personal reasons for a specific client to not care for Mexico, but concern over the reports of violence should not be one of them - unless you're thinking of those wonderful vacation spots such as Juarez or Tijuana. The drug wars along the U.S. border are thousands of miles from the popular beach resort areas of Cancun, Riviera Maya, Puerto Vallarta and Cabo San Lucas. It's sort of like avoiding Vail or Big Sky because of border violence around Tucson or El Paso!

My agency, Gateway Express Travel, doesn't particularly "push" Mexico, but it is a fine option for beach vacations. Our two most popular destinations in Mexico (by far) are Cabo and the Riviera Maya. Both are at the tips of thousand mile long peninsulas - far from the crossroads of Mexico and even further from the U.S. border. Both present dozens of great resorts with outstanding service and dining. And the values are terrific! Your vacation dollar goes further in Mexico than any place else.

Actually, my personal favorite is, and will always be, Hawaii. But I often recommend Mexico to certain people depending upon their interests for a specific outing... It's a great value and, with a lot of non-stop flight options, it's easy to get to.

Happy Traveling,

Dick

Note: The owner of another travel agency reported that she had a client cancel a Puerto Vallarta vacation because of a recent incident there. Where did they go instead? Phoenix... one of the most troubled cities in the country because of the drug violence. Go figure!!!!

Vacation Tips: Why Won't They Listen?

A good client of our agency just returned from Mexico and reported that, although there were a lot of good things, the experience was poor - and they won't go back to Mexico.

Turns out, they ignored almost everything we advised. First off, we urged them to book a resort that we have had great "happy traveler" results but they opted for a lesser (cheaper) property. Then, because they were staying during the very, very busy spring break period, we urged them to book the premium section of the resort which would allow them special privileges including better access to the specialty restaurants. They "passed". Then, they did not heed our advice about eating at restaurants away from the resorts, staying in the mid-day sun too long, etc.

It's quite sad... their $2,800 vacation was largely ruined... and they have a negative view of a very nice sun destination.

Why don't people listen to us?

Journey Well,

Dick

Where to Go on Vacation

Just a quick follow-up to the last post...

Several people were surprised by my "where to go" thoughts. Many thought that knowing where they want to go is a no-brainer. But, it isn't!

Here's the problem: You see the TV ads; you see the beautiful beach depictions on the web sites. They leave one with the perception that tropical beach locations are just heavenly - and most are. But some are not. And, even with those that are wonderful, there are good areas and not-so-good areas. (TV ads can even make North Dakota look interesting!)

I remember several years back when a young couple asked specifically for a honeymoon on Waikiki Beach. They wanted a relaxing, romantic atmosphere. As you all know there is nothing relaxing or romantic about Waikiki Beach. We tried to talk them out of it.... to no avail.

Journey On!

Dick

Booking Your Vacation On-Line

Here's some free advice for those who enjoy combing the websites for their vacation package...

There are many perils to on-line booking unless you absolutely know the destination and the resort from from personal RECENT experience. So, if you are going to shop for yourself, here are some things be mindful of:

First, do you know WHERE you want to go? We've seen so many instances of people going to an absolutely wrong destination for their personal interests and lifestyle.

Second, (assuming you have chosen the right destination) different resorts (or cruise lines) may "look" similar on the websites but there are distinct differences in their ambiance, their quality and their clientele. These can make or break your vacation experience!

Third, trusting the pictures and information found on web sites can be a fatal mistake. Photoshopped pictures, very old pictures, bogus testimonials on Trip Advisor and other such sites and deceptive pricing are the major areas of concern.

For more detail, here is a paper I wrote on this subject.

Go ahead and have fun searching... but then, why not enlist a travel professional to review your selection before you hit the "Buy" button. 99% of the time, they will be able to book the very same vacation for you at the same price - and no additional charges. Some agencies now provide a "Trip Validation Service". For a nominal Advisory Fee (my agency charges $75), they will "validate" that you have made a correct choice - and that the price shown is valid (no tricks or hidden charges). With a professional opinion supporting your selection, you can go ahead and "Buy" with confidence.

Cheers,

Dick

Riviera Maya - Know Before You Go!

Sharing a Martini with a new acquaintance recently, the subject of vacations in Mexico came up. He had just come back from Mazatlan (not one of my favorites) and I asked if they had ever been to the Riviera Maya, south of Cancun.

He said they had been there once and didn't like it. "The Riv" is one of my travel company's most popular destinations so, needless to say, I was surprised!

They didn't like that they were in the middle of nowhere and couldn't do a thing without taking taxis. It turns out that they found a resort that "looked nice on-line" and booked it without giving any thought to details other than pictures, descriptions and prices.

We know the resort where they stayed - and it is a very nice resort that we have sent clients to for the 7 years since it was built. But, we would have never recommended it to these folks! They were interested in "seeing & doing". We would have recommended one of several great resorts within easy walking distance to downtown Playa del Carmen.

The place where they stayed is perfect for people (like us) who are going for "resort living"... to enjoy the pool, the beach, the spa, the fine dining and the cocktail lounges... and a couple books. But, it wasn't right for these people!

That's why a good travel counselor is worth their weight in gold! If you don't have one, find one! Dispelling the myth, a travel agent will usually save you money... and will always assure the right situation for you!

Cheers,

Dick

Destination Weddings on the Riviera Maya

Destination Weddings are the hottest trend in the country... and they now account for almost one fourth of all weddings! WOW!

My travel agency, Gateway Express Travel has almost accidentally become a leading resource for weddings on Mexico's Riviera Maya (among other beach destinations).

Here's a "free tip" for anyone planning such a project: NEVER go to a resort that doesn't specialize in weddings. Making everything run smoothly is not as easy as one might think. My further warning is that many resorts that CLAIM to be experts in weddings, are not!

If you know anyone so inclined, please warn them that this is not a do-it-yourself project! Find a good travel consultant (hopefully us!) that is experienced with this specialty. There are so many elements involved that even experienced travelers typically don't consider.

I will be happy to share more tips with anyone thinking of doing this... totally without any obligation to plan their event with my agency. Just email me: dick@gatewayexpress.com

Cheers,

Dick

Gateway Express Travel of Minnesota

Note: This post is an update of one posted about a year ago. The original post was among the most "liked" of any I've done.

My agency's most popular sun destination is Mexico's Riviera Maya. If you look at our web site (and I really hope that you do!) you'll see that we feature 3 or 4 different resort groups along this fabulous coast.

Every one of them is 4-Star or better; and every one of them is very high quality. So, why do we "specialize" more than one? The answer is simple: Every client has a little different set of interests.

For example, our personal favorite has the very best cuisine and a fabulous spa. And, we love fine dining as well as nice spa facilities and service. But, we are not beach people! We prefer being around the resort's pools. This particular resort does not have a particularly great beach. In getting to know our client, we learn that they love walking the beach and playing in the ocean. Further, they are not spa people. So, for them, our favorite is not right for them. We recommend another resort that does have a gorgeous beach.

Another element: A client matching the desires noted above may have been to XYZ Resort seven years ago, loved the beautiful beach and want to go back. What was a beautiful beach before the last hurricane is now gone. We know that... but do they? Will that resort honestly point out that their beach is gone?

Now, if you look them up on-line, the pictures and descriptions are lovely. The price for each is about the same. But these nuances are not contained in the information. That's why you need a professional!

We've been there. And, we get constant feedback from the clients we've sent. Rely upon a good travel agent!!! I would hope you choose Gateway Express Travel, but there are many good travel agencies out there!

(One final note: Many people think that reviews on TripAdvisor will guide them. But, it is becoming increasingly evident that many reviews are skewed. Resort owners and managers posing as past guests are making glowing comments AND people connected with competing resorts also posing... this time to unfairly criticize a resort. Beware!)

Cheers,

Dick

Here's Why You Need a Travel Agent

My agency's most popular Sun Destination is the Riviera Maya. If you look at our web site (and I really hope that you do!) you'll see that we claim to feature 3 or 4 different resort groups along this fabulous Mexican "sun coast".

Every one of them is 4-Star or better; and every one of them is very high quality. So, why do we "specialize" more than one? The answer is simple: Every client has a little different set of interests.

For example, our personal favorite has the very best cuisine and a fabulous spa. And, we love fine dining as well as nice spa facilities and service. But, we are not beach people! We prefer being around the resort's pools. This particular resort does not have a particularly great beach. In getting to know our client, we learn that they love walking the beach and playing in the ocean. Further, they are not spa people. So, for them, our favorite is not right for them. We recommend another resort that does have a gorgeous beach.

Another element: A client matching the desires noted above may have been to XYZ Resort seven years ago, loved the beautiful beach and want to go back. What was a beautiful beach before the last hurricane is now gone. We know that... but do they? Will that resort honestly point out that their beach is gone?

Now, if you look them up on-line, the pictures and descriptions are lovely. The price for each is about the same. But these nuances are not contained in the information. That's why you need a professional!

We've been there. And, we get constant feedback from the clients we've sent. Rely upon a good travel agent!!! I would hope you choose us, but there are many good ones out there!

(One final note: Many people think that reviews on TripAdvisor will guide them. But, it is becoming increasingly evident that many reviews are skewed. Resort owners and managers posing as past guests are making glowing comments AND people connected with competing resorts also posing... this time to unfairly criticize a resort. Beware!)

Cheers,

Dick

El Dorado Resorts in Mexico set a New Standard!

Sometimes, at my travel agency, we just swerve into "a find". Our founding of Gateway Golf Vacations several years ago was unintended. A corporate traveler, knowing that one of our corporate agents was a golf fanatic, asked if she had any ideas for a golf trip for 4 guys. She did; they went; they loved it; within 6 weeks, he referred over a dozen other people to her. By the end of the winter season, she had booked over 60 people to this place.

It is the same scenario that led Gateway Express Travel to feature the three El Dorado Resorts on the Riviera Maya. We were aware of these resorts and decided to try one of them for our own winter escape. We were impressed well beyond our expectations and came back singing their praises to our clients. Just this season we have sent dozens of couples - including honeymooners - and a large destination wedding group. I won't bore you with all the reasons why our clients have loved these places and have referred others to us. If you do want to check this out, click the link above!

Do something REALLY special for your next sun vacation!

Cheers,

Dick

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Why I Love Hawaii...

As you see from my comments on the recent sojourn to Puerto Rico, my first love will always be Hawaii. But I got to thinking about why I'm so partial. After all, many tropical spots have warmth and a lot of sun.

Stepping off the plane in Hawaii, you are greeted by the aroma of Orchids and other flora. You would think that would be true in the Caribbean as well... but it's not! At least not to the degree that you are immediately aware. In Hawaii - even Honolulu - the scents are striking!

But here's an element that I have always felt but hadn't really thought about... as you step off the plane and into the air terminal - again, even in Honolulu - the ambiance is one of relative peace and calm. The area around the carrousel might be momentarily busy but it's not frantic as it is in airports in San Juan or Cancun or Montego Bay. Leaving a Hawaiian airport, you never get hustled or hassled. And you will never feel like you're battling the crowd.

Lastly, as I have preached for years, there are no more hospitable people on Earth than the Hawaiians (including the "mainlanders" that now live and work in the islands). The Hawaiian people are simply the element that makes this land so special... at least in my book. The level of service and graciousness in Mexico and much of the Caribbean has risen dramatically over the last 10 years. Hats off to those we have come in contact with throughout our travels. BUT, as friendly and nice as they are, they just can't quite equal the Hawaiians.

Again, just my opinion!

Dick

Follow Gateway Express on facebook!

Puerto Rico Vacations... Nice, but not my Cup of Tea

I just returned from San Juan where we managed a corporate incentive group... my first time there since about 1980.

While "the city" still stinks, resort development away from San Juan has grown considerably - and those areas are lovely! I played golf out at Dorado Beach on one day and found the people to be friendly and the ambiance to be very nice.

One of the new areas that is shaping up to be world-class is out toward the rain forest about 45 minutes east of the airport. The "anchor" is a Trump development that includes two very nice golf courses. My feeling is that this area is still a year from being a "go to" place, but you should put it on your list of future destinations!

As with so many tourist areas during this lean economic time, the people we came in contact with were gracious and eager to serve. They truly appreciated our presence.

Our client selected the Ritz-Carlton hotel near the airport. Though not my choice for location, the hotel was excellent! Service and accommodations were both top drawer!!! We were on the Concierge floor and spent much of our free time in the Club Room where the Champagne glass was bottomless... and the staff outstanding. What a treat!

Cheers,

Dick

El Dorado Resorts in Mexico set a New Standard!

OK, so it was back in April when I said I would blog about the three El Dorado Resorts along the Riviera Maya. So, I've been busy since the golf courses opened. (Hope my wife doesn't see this!)

As I said in my April 22 post, we had stayed at the RIU Tropical Bay in Negril just 5 days before visiting the El Dorado Resorts. Our clients love RIU resorts for family vacations... but for romantic, adult-only escapes, we passionately beg our clients to try the El Dorado Royale, El Dorado Maroma or El Dorado Sunset. Imagine an all-inclusive resort with no buffets, no wrist bands and no need to fight for limited reservations in the themed restaurants! Imagine a place where all restaurants are Gourmet!

Here's the trick, though... each of these properties presents a distinctly different style and ambience. (Which one will be right for you? You really need a good travel agent who has been there - and who knows your lifestyle and preferences... I can recommend one if you wish!)

We stayed at the El Dorado Royale, the largest of the three, about half way between Cancun and Playa del Carmen. The ambiance was romantic but somewhat lively and the Spa was drop-dead fabulous. Even within this one resort, there were two distinct atmospheres. The junior suite section and the casita section are quite different in several ways. (Hint: The Royale is large enough to host smaller corporate meeting groups.) It was hard to decide which restaurant we liked best - they were all fabulous. We visited the other two resorts and had a hard time picking a favorite. We agreed that it all would come down to what we would be looking for in a specific outing... not only in terms of the elements of the properties but also with regard to location. If you want to know what I mean by that, send a comment or email me at dick@gatewayexpress.com.

These resorts take all-inclusives to a new level. Here's a link to more details of the El Dorado Resorts!

Cheers,

Dick

Taking All-Inclusive Resorts to a New Level.

We've just completed an interesting few weeks having visited Jamaica for the first time in about 12 years then, just 5 days after returning from that trip, headed off for Mexico's Riviera Maya.

What a contrast! Both destinations and both of the all-inclusive resorts were absolutely great... in Negril we stayed at a family-oriented resort but in Mexico we chose an adult-only property. 

At Gateway Express Travel we book hundreds of families at a variety of RIU Resorts throughout Mexico, the Caribbean and the Bahamas. Their top tier of resorts, referred to as "Palace Class" properties, present the very best in accommodations, service and food.  RIU Palaces and their slightly more moderate standard class properties are perfect for family vacations. Over the years of sending clients to RIU's we have received just one complaint - and we didn't feel that one was a valid objection. (There are those that are just plain cranky, aren't there?)

Our stay at the RIU Tropical Bay was close to perfect - and we tip our hats to the employees who served us so well and made it clear that they appreciated our visit.

But here's where the contrast begins: The resort on the Riviera Maya took us to a new level. With no children present, the quiet was deafening and the ambiance was romantic without being boring. And the Spa was fabulous. If you have ever been to an all-inclusive you must paint a mind's-eye picture of a place with gourmet dining in 4 or 5 restaurants, no buffets and no wrist bands! And that's just for starters!

More on this experience next time. Stay aboard!

(If you are curious to know what resort I'm talking about, email me at dick@gatewayexpress.com)

Dick

To comment, please click the "comments" link below, type in your comments then, under “Choose an Identity”, select “Nickname" if you want to leave a name (your name or a ‘blog handle’) or just leave it blank. OR, you can select ‘Anonymous’. I would love to hear from you!

There's NEVER Been a Better Time to Travel!

The bargains are beyond anything I've EVER seen in my 34 years in the travel business! 

My travel agency just booked a few clients to Las Vegas - Round Trip Northwest flights from Minneapolis and 3 nights at the magnificent Wynn Las Vegas for $371 per person INCLUDING taxes and bellman gratuities.

This package one year ago was about $700 per person.

Ya Gotta Go!!!!

Dick

Why You NEED a Travel Professional - part 3

OK, I'm going to get off this theme, but every day we hear another story of woe from someone who has returned from a "blown vacation". Actually this title should be "Why you Need to Listen to your Travel Professional".

My travel agency has a few favorite resort groups... one that we like for families with teens; one for families with young children; one for couples looking for a peaceful, romantic escape where other people's children are not part of your vacation. In each case, our favored group is not the only quality group in that category - they are simply the ones with which we've had the most success over the years. (And, over the years, they change as some get stale and new groups emerge.) 

A client who we have sent to various RIU Resorts in Mexico over the last 4 or 5 years decided to go for a change of pace (They really, like most of us these days, were trying to cut costs a bit.) They had heard of another resort group from friends. We actually send some clients to this company - but we're careful as to who we recommend it to. It was a no-brainer to us that, given their past experiences, they would find this to be disappointing. But, they insisted.

And we were right. They found the resort facilities to be excellent... "Beautiful Grounds; Great Rooms; very clean; nice uncrowded pool areas and great beach".  Service and quality of food was quite a different matter... "Far less service than RIU's;  Hotel staff was not interested in helping us; consistently at buffets, once they seated us, they disappeared. We had go find our own coffee refills; Bar service very poor. Understaffed... and the staff that was there was totally inattentive; specialty restaurants were very nice but food was just ok... service was a little better than described above but not great. Food quality at the buffets was poor."

Nuff said! If you are accustomed to 5-Star quality, 3-Star won't cut it! We all need to reduce our spending a bit, but this isn't the way to do it. We typically advise clients to shorten their trip rather than to go down in quality. You are always going to remember the experience (good or bad!) but you won't remember whether you were there 7 nights or 5 to 6 nights!

Cheers,

Dick

To comment, please click the "comments" link below, type in your comments then, under “Choose an Identity”, select “Nickname" if you want to leave a name (your name or a ‘blog handle’) or just leave it blank. OR, you can select ‘Anonymous’. I would love to hear from you!

You NEED a Travel Professional - part 2

If you flash back to my post of September 5, you'll see how easy it is to make a bad choice even in Paradise. We hear horror stories at our travel agency nearly every day. Here's the latest...

A young woman returned from her honeymoon in Naples, Italy in tears... booked a hotel on the internet and it was a dirty pit. We hear this again & again: "It looked really cute and the price was really good." (Ever hear of PhotoShop?) Not only would a GOOD travel counselor never put a client in such a hotel; they would have warned clients not to go to Naples which is one of the dirtiest cities in all of Europe. Amazingly, one of the most beautiful places in Europe is Sorrento and the Amalfi Coast - just 30 miles south of Naples!

Honestly, kids... I'm not shilling for my travel agency - in fact, I won't even reference my company here! My point is that you need a good agency. If you don't have one, check with the American Association of Travel Agents . There is no guarantee that every ASTA member agency is excellent but your odds are extremely good.

Cheers,

Dick

P.S. - If there ever was a time to travel now is it! The incentives being offered by resorts, cruise lines and vacation packagers are phenomenal. We just booked a client on a luxury European cruise in June for $2,798 per person. The same itinerary in 2008 - even with discounts at that time was $4,119. Brochure price is $4,876. 

A brand new 5-Star all-inclusive resort at Puerto Vallarta is now $1,279 including airfare, ground transportation, taxes, fees, etc! last year we were selling identical "sister properties" in Los Cabos and Playa del Carmen for around $1,600.